Here are some helpful things to know before your treatment at Phelps
We understand that receiving treatment at a hospital, whether inpatient or outpatient, can sometimes be a stressful situation. Our goal is always to provide exceptional, compassionate care to all of our patients. To help you have the best experience possible, there are some things you can do to prepare for your stay. Once you’re here, you should know that your comfort and care are our top priority.
“The entire staff was excellent—nurses, techs, hospitality, housekeeping. The genuine caring from everyone was heartfelt and much appreciated.”
- Phelps patient, July 2018
Admitting and registration
To make your admitting process as smooth as possible, we encourage you to pre-register for your stay after scheduling a procedure. This will allow you to go directly to the department where your procedure will be performed, rather than to Admitting. The Admitting Department will call you after your procedure has been scheduled and will ask for your insurance details and some general information. When you arrive on the day of your procedure, you will be asked for your identification, insurance card, an order/script from your doctor, and referrals if needed. You will also be required to sign the appropriate consent forms.
If you have not pre-registered, you must report to the Admitting Office upon arrival on the day of your procedure. You will be asked for your identification, insurance card, an order/script from your doctor, referrals if needed, and any other information required by the hospital. You will also be required to sign the appropriate consent forms.
If your doctor wishes for you to stay overnight or longer, he/she will notify the Admitting Department. You will receive a call from them and will be asked to provide your insurance details and some general information. Upon arrival on the day of your procedure, you must still report to the Admitting Office to present the necessary identification and forms.
Some forms you may be asked to sign:
- Consent for Treatment: states that you allow healthcare providers at Phelps to perform evaluations, treatments, and procedures necessary according to your healthcare providers judgement
- Authorization to Bill Insurance: gives permission for Phelps Hospital to send your hospital bill to your insurance company to request payment
- Acknowledgement of Rights: says that you read and understand the Patient Bill of Rights and agree to fulfill your responsibilities as a patient