Here are some helpful things to know before your treatment at Phelps

We understand that receiving treatment at a hospital, whether inpatient or outpatient, can sometimes be a stressful situation. Our goal is always to provide exceptional, compassionate care to all of our patients. To help you have the best experience possible, there are some things you can do to prepare for your stay. Once you’re here, you should know that your comfort and care are our top priority.

The Phelps Hospital Hospitality Team is dedicated to making sure patients and visitors are comfortable and supported throughout their stay

“The entire staff was excellent—nurses, techs, hospitality, housekeeping. The genuine caring from everyone was heartfelt and much appreciated.”

- Phelps patient, July 2018

Admitting and registration

Pre-registration

Phelps Hospital staff member gathering information from patient during the admitting process.To make your admitting process as smooth as possible, we encourage you to pre-register for your stay after scheduling a procedure. This will allow you to go directly to the department where your procedure will be performed, rather than to Admitting. The Admitting Department will call you after your procedure has been scheduled and will ask for your insurance details and some general information. When you arrive on the day of your procedure, you will be asked for your identification, insurance card, an order/script from your doctor, and referrals if needed. You will also be required to sign the appropriate consent forms.

Outpatient

If you have not pre-registered, you must report to the Admitting Office upon arrival on the day of your procedure. You will be asked for your identification, insurance card, an order/script from your doctor, referrals if needed, and any other information required by the hospital. You will also be required to sign the appropriate consent forms.

Inpatient registration

If your doctor wishes for you to stay overnight or longer, he/she will notify the Admitting Department. You will receive a call from them and will be asked to provide your insurance details and some general information. Upon arrival on the day of your procedure, you must still report to the Admitting Office to present the necessary identification and forms.

Some forms you may be asked to sign:

  • Consent for Treatment: states that you allow healthcare providers at Phelps to perform evaluations, treatments, and procedures necessary according to your healthcare providers judgement
  • Authorization to Bill Insurance: gives permission for Phelps Hospital to send your hospital bill to your insurance company to request payment
  • Acknowledgement of Rights: says that you read and understand the Patient Bill of Rights and agree to fulfill your responsibilities as a patient
Questions about your upcoming stay?

Contact our Admitting department. We’d be happy to help you.

Visit our patient portal

You’ll have access to certain records from your hospital stay.

Access MyPMHC

Learn about our team, your rights and responsibilities as a patient, privacy information, and advance directives. You’ll also find instructions about pain management and what to do before leaving the hospital.

View guide

Phelps Hospital Surgery Center

Surgical Services

We know that the anticipation of having surgery can be difficult. Our skilled care teams are here to support you and make you comfortable during your stay. Before undergoing surgery at the Phelps SurgiCenter, please review our general instructions for patients undergoing surgery. These details will help you understand what you should do before and after surgery, as well as on the day of the procedure. You should talk to your doctor if you have any questions.

View patient instructions

Your Patient Rights

As a patient at Phelps Hospital, you are entitled to certain rights under New York State law. The law protects your rights from being infringed upon and requires the hospital to inform you of them.

You have the right to:

  1. Understand and use these rights. If for any reason you do not understand, or you need help, the hospital MUST provide assistance, including an interpreter.
  2. Receive treatment without discrimination as to race, color, religion, sex, national origin, disability, sexual orientation, or source of payment.
  3. Receive considerate and respectful care in a clean and safe environment free of unnecessary restraints.
  4. Receive emergency care if you need it.
  5. Be informed of the name and position of the doctor who will be in charge of your care in the hospital.
  6. Know the names, positions, and functions of any hospital staff involved in your care and refuse their treatment, examination or observation.
  7. A no smoking room.
  8. Receive complete information about your diagnosis, treatment, and prognosis.
  9. Receive all the information you need to give informed consent for any proposed procedure or treatment.
  10. Receive all the information you need to give informed consent for an order not to resuscitate. You also have the right to designate an individual to give this consent for you if you are too ill to do so. If you would like additional information, please ask for a copy of the pamphlet “Deciding About Health Care—A Guide for Patients and Families.”
  11. Refuse treatment and be told what effect this may have on your health.
  12. Refuse to take part in research. In deciding whether or not to participate, you have the right to a full explanation.
  13. Privacy while in the hospital and confidentiality of all information and records regarding your case.
  14. Participate in all decisions about your treatment and discharge from the hospital. The hospital must provide you with a written discharge plan and written description of how you can appeal your discharge.
  15. Review your medical record without charge. Obtain a copy of your medical record for which the hospital can charge a reasonable fee. You cannot be denied a copy solely because you cannot afford to pay.
  16. Receive an itemized bill and explanation of all charges.
  17. Complain without fear of reprisals about the care and services you are receiving and to have the hospital respond to you and if you request it, a written response. If you are not satisfied with the hospital’s response, you can complain to the New York State Health Department. The hospital must provide you with the Health Department telephone number.
  18. Authorize those family members and other adults who will be given priority to visit consistent with your ability to receive visitors.
  19. Make known your wishes in regard to anatomical gifts. You may document your wishes in your health care proxy or on a donor card, available from the hospital.

Derecho del paciente

HIPAA Privacy Policy

Nurse reviewing paperwork with a patient.

This privacy policy details how the hospital may use your protected healthcare information, as well as your rights regarding the management of this information. All healthcare professionals must comply with HIPAA (Health Insurance Portability and Accountability Act).

Read the HIPAA policy

Vivo Health Pharmacy at Phelps

For a smooth transition home from the hospital, you can pick up any required prescription medicines before you leave. Our in-house pharmacy carries over-the-counter medications, post-surgical items, and prescription medications, among other things. The pharmacy is open Monday through Friday, from 9 am – 6 pm. It is closed on holidays.

Phelps Medical Office Building
777 North Broadway
First Floor
Sleepy Hollow, NY 10591
(914) 366-1400

Phelps Hospital has an onsite pharmacy so patients may pick up medicines before they leave the hospital