SLEEPY HOLLOW, NY – Phelps Hospital was one of 19 Northwell Health hospitals to have been designated a Leader in LGBTQ Healthcare Equality by the Human Rights Campaign (HRC) Foundation’s 2018 Healthcare Equality Index (HEI). The HEI is a national benchmarking tool that evaluates health care facilities by examining patient, visitation and employment policies to measure inclusiveness of the lesbian, gay, bisexual, transgender and queer community at large.
The 11th annual survey saw Phelps score high marks from among the more than 1,600 facilities nationwide that either actively participated or were independently researched by the Healthcare Equality Index.
“It is incredibly important to all of us at Phelps that we make every effort to reach all the communities we serve in a meaningful way. It’s good public health policy, it’s good fiscal policy and it’s just plain good neighbor policy.”
Robbins Gottlock, is Vice President and Associate Medical Director for Phelps. He works with physicians to improve quality of care and safety for all Phelps’ patients. He also established the Phelps LGBT Center of Excellence. They are a committee comprised of doctors, nurses and support staff who meet regularly to provide outpatient primary care services to the LGBT and Transgender communities. It is the only known service of its kind working in the Westchester area. Gottlock, who has been with the hospital for one year said, “As a member of the LGBT community I take pride in knowing our hospital stands firmly behind quality and competent care for this community. It has been personally satisfying for me and a point of pride to receive Leader designation by HRC and we thank Northwell for its leadership and support.”
To earn Leader designation, the hospital had to satisfy a multi-layered set of protocols that included anti-discrimination and staff training, patient services and support, employee benefits and policies, patient and community engagement; support LGBT-related events; engage in inclusive marketing and advertising and conduct a needs assessment.
Gottlock went on to say, “The effort doesn’t stop with this designation, Being truly inclusive and competent especially in transgender care is a process not an arrival. We affirm that we are on a pathway and will always have more to learn.”
For more information visit www.phelpshospital.org or contact Robbins Gottlock at 914-366-1002.
About Phelps Hospital
Phelps Hospital, part of Northwell Health, is a full-service 238-bed acute care community hospital located in Sleepy Hollow, NY. With more than 1,700 employees and 500 medical staff members representing 60 medical specialties, Phelps offers one of the broadest ranges of community hospital services in Westchester County. Patients benefit from distinguished physicians, many of whom are pioneers in their field, offering the most advanced procedures using the latest technology. www.phelpshospital.org. Phelps’ primary and specialty care medical group, Phelps Medical Associates, has nearly 20 practices located on the hospital campus and in the surrounding communities. www.phelpsmedicalassociates.org.
About Northwell Health
Northwell Health is New York State’s largest health care provider and private employer, with 23 hospitals, nearly 700 outpatient facilities and more than 18,500 affiliated physicians. We care for over two million people annually in the New York metro area and beyond, thanks to philanthropic support from our communities. Our 68,000 employees – 16,000-plus nurses and 4,000 employed doctors, including members of Northwell Health Physician Partners – are working to change health care for the better. We’re making breakthroughs in medicine at the Feinstein Institute for Medical Research. We’re training the next generation of medical professionals at the visionary Donald and Barbara Zucker School of Medicine at Hofstra/Northwell and the Hofstra Northwell School of Graduate Nursing and Physician Assistant Studies. For information on our more than 100 medical specialties, visit Northwell.edu.