General comments

Your feedback helps us provide the very best care for our patients.

If you have comments regarding your care, please email our Sr. Director of Patient Experience at:
pvonderheide@northwell.edu

For any other information, please call the hospital’s main number:
(914) 366-3000

Other comments or questions may be directed as follows:

If you are experiencing a medical emergency, please call 9-1-1 or go to the nearest emergency room. Phelps Hospital cannot address a medical emergency through this form. Also, we cannot provide a medical opinion without a clinical consultation.

Request an Appointment online

Insurance and billing

If you have questions about your insurance coverage or a bill that you have received, please email:
billing@northwell.edu

Employment

Information about employment, please email:
pmhchr@northwell.edu

Phelps employee recognition

Click here to recognize a Phelps employee.

Concerns about your care

If you have concerns about your care, please contact a patient advocate (366-3222) or the administrator on call (366-1000) so that your concerns may be addressed immediately. You also have the right to contact the New York State Department of Health or The Joint Commission.

Click here for more information.

Website issues

For website issues, please email Mary Sernatinger, Director, Marketing/Communications:
msernatinger@northwell.edu

701 North Broadway, Route 9 at Route 117, Sleepy Hollow, NY, 10591